The FCC Consumer and Governmental Affairs Bureau in separate orders this week conditionally certified Nagish and InnoCaption to receive compensation from the interstate telecommunications relay services fund for providing IP relay service. However, the companies must demonstrate that their service “meets or exceeds” the commission’s minimum TRS standards. The authorizations run through Dec. 23, 2026, “or the date of grant or denial of full certification, whichever occurs earlier,” the orders said. “Nagish proposes to provide IP Relay on a fully automatic basis, i.e., using text-to-speech technology to deliver the IP Relay users’ communications to hearing call participants and using automatic speech recognition (ASR) to deliver hearing parties’ communications to IP Relay users, without any reliance on communications assistants (CAs),” the bureau said: “Nagish states that it has contracts with various vendors to render speech into text using ASR and can incorporate new ASR vendors as needed.” InnoCaption “proposes to provide IP Relay using either ASR-only or human stenographers, at the IP Relay user’s option, to transcribe the other party’s communications for the IP Relay user,” said the second order. “InnoCaption additionally proposes to use a text-to-speech engine in lieu of a CA to relay the IP Relay user’s text communications to the hearing party.”

The FCC Consumer and Governmental Affairs Bureau on Tuesday sought comment on changes to the telecommunications relay services that accessibility advocacy groups proposed in an August white paper. Comments are due Jan. 17, replies Feb. 18, in docket 03-123. The paper cites the “compelling need for Federal and state policymakers to proactively adapt TRS obligations and programs to reflect the evolution of the country’s analog telecommunications networks to IP-based networks.” TDIAccess, the National Association for State Relay Administration, Gallaudet University and Telecommunications Access of Maryland submitted the paper. According to the paper, “the transition to IP-based networks has caused substantial changes to the use of and demand for analog TRS, rendering some analog TRS obsolete for many uses, while such services continue to be the solutions of choice for parts of the affected community,” the bureau said: The groups assert that “alternative services need to be made available because ‘the transition from traditional analog communication systems to more advanced digital and IP-based networks is accelerating.’”

The FCC Consumer and Governmental Affairs Bureau approved conditional waivers for T-Mobile and Hamilton Relay on a rule requiring providers of text telephone-based telecom relay service to offer a service capable of communicating with devices using the American Standard Code for Information Interchange (ASCII) format. In 2022, T-Mobile asked that the FCC initiate a rulemaking eliminating the ASCII reference because it's "an obsolete and infrequently used format,” said an order in Monday’s Daily Digest. Hamilton filed in support, the bureau said. “In these particular circumstances, we find that, given ASCII’s technological obsolescence, the absence of significant demand for it, and the presence of viable alternatives, there is good cause to grant T-Mobile and Hamilton waivers of the requirement to offer TTY-based relay service in ASCII format,” the bureau said.

ClearCaptions raised concerns at the FCC about proposed consumer choice mandates in captioning delivery for IP captioned telephone service providers. In a meeting with Consumer and Governmental Affairs Bureau staff, it asked that the commission instead issue a notice of inquiry to determine whether the feature is "in the best interest of IP CTS customers" and the Telecom Relay Service (TRS) Fund. The provider cited "significant challenges" in implementing the service and potential increased costs "without evidence that the proposed mandate would improve the accuracy of captions." ClearCaptions also sought guidance in an ex parte filing posted Wednesday in docket 03-123 about potential formatting variances when there's a validation failure with the telecom relay service user registration database.

The FCC proposal that mandates "consumer choice in captioning delivery method" for IP captioned telephone service (IP CTS) providers could "hinder competition and innovation," ClearCaptions said in separate meetings with aides to Chairwoman Jessica Rosenworcel and Commissioner Geoffrey Starks. Instead, ClearCaptions suggested launching a notice of inquiry that will "collect information to determine if such a feature is in the best interest of IP CTS customers," according to an ex parte filing Friday in docket 03-123. The company also expressed concern with the validation process for the telecom relay service user registration database (TRS-URD), saying the system "would not consider formatting variances as validation features."

The FCC’s Disability Advisory Committee met for the last time Friday under its current charter, approving reports from its three working groups (WGs), none of which was immediately available. The next DAC is slated for December, FCC officials said. A report from the WG on Best Practices for Quality Telecom Relay Service for Individuals with Multiple Disabilities emphasized that “functional equivalence does not mean the same thing to two people,” said co-Chair Cristina Duarte, InnoCaption director-regulatory affairs. “It is highly unique and what one person needs for accessibility in telecommunications is not necessarily what another person needs.” The report underlined the importance of offering flexible features, which can work with other app-based solutions. It also noted the need for education and outreach about services that are available and the importance of security, Duarte added. Another report, from the WG on the Use of AI to Caption Live Video Programming, examines the state of automatic speech recognition (ASR) and potential use of evolving technologies, said co-Chair Shadi Abou-Zahra, Amazon principal accessibility standards and policy manager. It considers cloud-based and on-premises ASR, examining “the pros and cons” of ASR based on the principles of accuracy, synchronicity, program completeness and placement, he added. A third report reviews online gaming accessibility for people who are blind or have low vision. FCC Chairwoman Jessica Rosenworcel told the DAC an order that commissioners approved Thursday mandating 100% hearing-aid compatibility for phones sold in the U.S. (see 2410170030) is “a big deal” and “historic.” The HAC order “means that in the not too distant future hearing aid users will be able to consider any handset model for purchase rather than just a limited number of phones.” Rosenworcel noted she has backed the mandate for nearly 10 years. Change takes longer than the two-year term of any DAC, she said: It requires "a special level of patience and special kind of perseverance.” Technological innovation, said FCC Commissioner Anna Gomez, potentially can “close the digital divide ... implement creative spectrum solutions ... improve public safety systems and ... foster a vibrant media ecosystem.” Everyone must feel these benefits, "including the disability community.” Gomez stressed the importance of “accessibility by design” for communications products and noted the HAC order. “This is a big deal, and it’s a crucial way that the FCC acted to make communications services accessible to all.” DAC last met in May (see 2405160051).

FCC commissioners on Thursday approved an order expanding the range of accessibility features that must be included in videoconferencing platforms (see 2409040053). In addition, multiple commissioners at the open meeting said allowing non-geostationary orbit fixed satellite service downlinks in the 17.2-17.8 GHz bandwidth should be a sizable boon to U.S. competitiveness in commercial space.

Under a draft FCC order tackling robocalls and robotexts, related issues will need addressing before consumers will trust telecom networks again. The FCC released the draft Thursday, along with an order on using 17 GHz spectrum for satellite broadband and an order and a Further NPRM on accessibility in videoconferencing. Commissioners are set to consider the items at their Sept. 26 open meeting.

Sorenson and CaptionCall urged the FCC to ensure IP-captioned telephone service providers are compensated to support communications assistant-based and automatic speech recognition-based services (see 2407110029). The companies said in a meeting with an aide to Commissioner Nathan Simington that a $1.67 per minute rate with "a rate floor no lower than $1 for ASR would result in savings to the TRS Fund," according to an ex parte filing Wednesday in docket 03-123. The FCC should also "consider the costs of reaching hard-of-hearing Americans who need IP CTS but are unaware of it, and the needs of elderly consumers for support in their homes with installation of purpose-built phones," Sorenson and CaptionCall said.

CaptionCall will pay a nearly $35 million fine and implement a compliance plan following an FCC Enforcement Bureau investigation about data privacy for consumers with disabilities, according to a consent decree Tuesday. The bureau found that the company unlawfully retained call content beyond the duration of a call and submitted inaccurate information to the Telecom Relay Service Fund administrator. The investigation found that CaptionCall retained some call content of TRS users for three years before the issue was discovered. TRS providers must "take additional precautions given their unique access to the content of their customers' calls," Chairwoman Jessica Rosenworcel said.