Gabriella Novello

More stakeholders want acting FCC Chairwoman Jessica Rosenworcel to begin moving forward on USF funding revisions (see 2102010059). The current mechanism is unsustainable, experts said in recent interviews. Many disagree on changes.

Stakeholders are seeking simple enrollment in the FCC's $3.2 billion emergency broadband benefit program, they said in replies due Tuesday in docket 20-445. Adopt a broad definition of “household," Public Knowledge asked. The National Council of Urban Indian Health raised concerns about eligibility requirements, asking the commission to let tribal citizens not residing on tribal lands participate “to the same extent that American Indians and Alaska Natives residing on tribal lands are able.” Encourage broadest adoption so the hardest-hit communities can participate, said the LGBT Technology Partnership & Institute. That includes allowing noneligible telecom carriers to take part, it and others said. The group sided with AT&T in asking the commission to provide a 90-day notice that the funds are projected to be exhausted. Starry said non-ETCs should be automatically approved if they can “objectively show that they currently offer a discounted service to low-income consumers or individuals adversely affected” by the COVID-19 pandemic. ETCs should get the opportunity to participate “even outside their designated ETC service area,” said CTIA. Others disagreed. The California Public Utility Commission said non-ETCs should “submit election notices and compliance plans that will be reviewed and approved." Others asked that the program include support for equipment like Wi-Fi routers and hot spots. The Competitive Carriers Association asked to include smartphones as a “connected device” and focus on “whether a device meets minimum requirements to support the kinds of functions needed for online learning and other similar applications.” Tracfone, which is being bought by Verizon, said the definition of “tablet” should include “4G/LTE-capable devices with a touchscreen that support video conferencing.” The Illinois Office of Broadband supported leveraging resources of state authorities to promote awareness and suggested providing financial support. The FCC should confirm that it, not states and localities, has enforcement authority because that would otherwise “disincentivize provider participation,” said Altice.

An NPRM on curbing 911 fee diversion (see 2101270060) is likely to receive unanimous support during Wednesday's meeting, FCC officials told us. Congress in December passed the Don’t Break Up the T-Band Act, which required the commission to issue rules defining what constitutes a 911 fee or diversion.

Act quickly to set up the $3.2 billion emergency broadband benefit program, panelists told FCC commissioners during a roundtable Friday (see 2101070052). Several said it’s also important to prioritize transparency so providers and consumers are kept in the loop as the funds wind down.

FCC Commissioner Geoffrey Starks' top priority for the next few weeks is ensuring as many people as possible can access the $3.2 billion emergency broadband benefit program. He told Incompas Tuesday it could reach more low-income households and communities of color than any other program to help close the digital divide (see 2102090079). It's important to broadly publicize the program and encourage ISPs to participate, he added.

Sen. Ed Markey, D-Mass., and others cited the 25th anniversary Monday of the Telecom Act’s signing as a jumping-off point for a range of communications and tech policy proposals for this year, including the need for more broadband funding in coming legislation. Some noted the importance of the ongoing debate over revamping Communications Decency Act Section 230, enacted as part of the 1996 law.

The North American Numbering Council met Thursday to discuss costs, feasibility and consumer privacy issues of the 988 suicide prevention hotline that goes live in July 2022. Acting FCC Chairwoman Jessica Rosenworcel thanked NANC for its work on this front: “I’m glad the FCC has been working on it for years and glad for the work my predecessor has done on it as well.” The commission is required to submit a report to Congress by April that includes 988 geolocation (see 2101130051). NANC members largely agreed that additional discussion is needed about the technological challenges, policy issues and potential costs before making a recommendation. Wireline voice service providers have a “significant history” of providing location information for a 911 call, but “it’s not just as easy as leveraging that system and flipping a switch” for the hotline, said Kristine Hackman, USTelecom vice president-policy and advocacy. Privacy concerns about automatic location information “warrant further consideration” by the commission, said Matt Gerst, CTIA vice president-regulatory affairs. “There are privacy questions and a lot of folks saying people in a mental health crisis want to maintain their privacy,” Gerst said: “It’s not the same as a 911 call.” Time can be “critically of the essence” for a call placed to a crisis center, said James Wright, acting deputy director of the Department of Veterans Affairs’ Veterans Crisis Line, and at times, there can be a “significant challenge” in trying to identify a caller's location. Operational questions must be answered on how a 988 call affects callers because it's a “highly complex issue,” said Comcast's Tim Kagele, co-chair of the North American Portability Management (see 2101110055). He cited call routing. It’s important to understand what's necessary to facilitate a call and how it’s used appropriately, said Philip Linse, Lumen director-public policy. Call centers might need the ability to transfer a call placed to 911 that involves a mental health crisis, Linse said. Glenn Clepper, Charter director-regulatory, said the FCC should have industry experts to identify operational requirements. The commission could consider using a general fund to cover operational costs instead of applying fees to telecom services or on access lines or channels rather than phone numbers and capping the total number of lines per customer in which a state should impose fees, Clepper said.

Establish a new information portal for reporting suspected illegal robocalls, USTelecom commented Tuesday in FCC docket 20-374 (see 2012080065). The portal should be "distinct from the existing informal complaint process for consumers, and should instead be available principally for private organizations and others that intend to report broader patterns of suspected" violations, USTelecom said. It should be voluntary and monitored to ensure consumer complaints don't inadvertently appear, and it should direct consumers to the Consumer and Governmental Affairs Bureau instead, CTIA said. Twilio disagreed: Two portals would be "likely to create confusion and could lead to duplicative reporting." Commenters agreed private entities should work with the Traceback Consortium before submitting information through the portal. Safe Credit Union asked for clarification on the "escalation and reporting process to a business or service provider when reviewing information submitted by private entities."

As more people use telehealth amid the pandemic (see 2101250026), hearing-impaired patients face obstacles communicating with their doctors, experts said in recent interviews.

Don't compel voice service providers to adopt FCC Hospital Robocall Protection Group best practices (see 2012140035) because “substantial ongoing efforts on multiple fronts” are ongoing to stop illegal robocalls, Lumen said in docket 21-7: The group’s recommendations on preventing and mitigating robocalls could be applied more broadly. USTelecom backed Lumen’s recommendations and supported the HRPG's report. Promote the transition to IP-to-IP voice interconnection, NCTA said, "especially given that the full potential” of the secure telephone identity revisited and signature-based handling of asserted information using tokens “framework will only be realized when the IP transition is complete." Ribbon Communications, which recently combined with ECI Telecom Group, recommended providers route potential robocalls to a “voice captcha” or indicate a call is “potential spam” so the called party can decide whether to answer. Let hospitals adopt cloud-based mitigation services, “whereby the hospital takes ownership and control over the prevention and mitigation of robocalls and fraud attempts,” Ribbon said.