DDTC Launching AI Agent for Website
The State Department's Directorate of Defense Trade Controls is launching an AI virtual agent Dec. 19 to provide DDTC site users with information technology support and to "enhance the DDTC experience for defense industry users." The agent, which will be…
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"available 24/7," will use AI to "answer common IT questions instantly and guide users to helpful IT resources, making it easier and faster to resolve routine IT issues." For more complex questions, users can use the agent to connect with a human Monday through Friday, 8 a.m. to 5 p.m. ET, DDTC said.