Communication Service for the Deaf Lobbies FCC on Direct Video Calling Petition
Communication Service for the Deaf urged the FCC to approve direct video calling (DVC) as a compensable telecom relay service for "interactions with customer service centers." Oppositions to the company's petition on the issue from video relay service providers "lack…
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merit" and consumers "wholeheartedly agree" DVC should be approved for TRS funding, CSD told an aide to Chairwoman Jessica Rosenworcel, according to an ex parte filing posted Wednesday in docket 03-123. The request is "narrowly tailored" to enable callers fluent in American Sign Language "to effectively communicate with call centers that do not otherwise have anyone who can communicate in ASL," CSD said.