Plaintiff Alleges Receiving 50 Collection Calls From Agency Hired By Goldman Sachs
Larissia Hall of Lakewood, Colorado, began receiving “consistent and repeated” phone calls Dec. 27 from Systems & Services Technologies, a debt collection agency, after she met with unforeseen financial hardship and fell behind in her payments on an $8,500 personal…
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loan from Goldman Sachs Bank, alleged her Telephone Consumer Protection Act complaint Thursday (docket 8:24-cv-00424) in U.S. District Court for Central California in Santa Ana. Hall estimates receiving no fewer than 50 debt collection calls from the agency through January and February, despite her multiple demands that the agency stop calling, said her complaint. Systems & Services placed its calls to Hall’s cellphone using prerecorded messaging technology, “a dialing system that is commonly used in the credit collection industry to collect allegedly defaulted debt,” it said. The system the agency used to place calls to Hall “has the capacity to use a random or sequential number generator to determine the order in which to pick phone numbers from a preloaded list of numbers of consumers that are allegedly in default on their payments,” it said. There would be no reason for the agency to continue contacting Hall, “especially after having been notified to cease all telephone communications,” it said. Yet the agency’s phone system continued to keep Hall’s phone number stored, “causing its system to randomly and sequentially dial the number dozens of times thereafter,” it said. Frustrated with the agency’s “harassing conduct,” Hall spoke with her attorneys regarding her rights, “resulting in exhausting further time and resources,” it said. The agency’s “unfair and harassing conduct” has severely disrupted Hall’s “daily life and general well-being,” it said. She has suffered concrete harm, including invasion of privacy, aggravation that accompanies collection calls and emotional distress, it said. In addition to the agency’s TCPA wrongdoing, Hall alleges violations of the Colorado Consumer Protection Act for its unlawful conduct.