Toyota Dealership Hounded Plaintiff With 76 Calls in 7 Months, Says Class Action
Omaha resident MaKenzie Lazo seeks to stop a Toyota dealership in Irving, Texas, from violating the Telephone Consumer Protection Act by making telemarketing calls to consumers without consent, including calls to phone numbers listed on the national do not call…
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registry and to consumers “who have expressly requested that the calls stop,” said her class action Wednesday (docket 3:24-cv-00411) in U.S. District Court for Northern Texas in Dallas. Village Pointe Toyota also lacks a “sufficient” internal do not call system, causing consumers like Lazo “to receive unsolicited telemarketing calls despite having requested that the calls stop,” said her complaint. Lazo listed her cellphone number on the national DNC registry in October 2021, yet her complaint logs 76 unsolicited calls she received between June 27 and Jan. 8. The calls persisted even after she personally phoned the dealership multiple times asking that the calls stop, said the complaint. Lazo has owned her cellphone number for about 10 years and has never used it for business purposes or advertised it as a business number, said the complaint. She also has never done business with or inquired about a vehicle for sale at Village Pointe Toyota, it said. The unauthorized solicitation calls have harmed Lazo “in the form of annoyance, nuisance, and invasion of privacy,” it said. The calls also have occupied her phone line and disturbed the use and enjoyment of her phone, it said.