Sorenson Updates FCC on GlobalVRS Transfer of Customers
Sorenson is negotiating an agreement with GlobalVRS to transfer its remaining default video relay service customers as GlobalVRS exits the VRS market, the company told the FCC in a letter posted Wednesday in docket 03-123. Sorenson sought a waiver of…
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the requirement that it provide a 30-day notice to customers still using GlobalVRS as their default provider, saying GlobalVRS "provided multiple notices to its remaining customers" and strict compliance with this rule could cause a gap in service for some users. The provider also noted it filed a second petition seeking a four-month waiver of the "first come, first served" rule so DeafBlind VRS users' calls can be routed to "the next available video interpreter who has the required equipment and is qualified and ready to offer DeafBlind VRS."