Class Action Alleges UHC 'Routinely' Makes Prerecorded Calls to Wrong Numbers
UnitedHealthcare “routinely violates” the Telephone Consumer Protection Act by using an artificial or prerecorded voice to place nonemergency calls to consumers’ cellphone numbers without prior express consent, alleged plaintiff Elaine Johnson’s class action Wednesday (docket 5:23-cv-00522) in U.S. District Court…
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for Middle Florida in Ocala. Lake County, Florida, resident Johnson alleges UHC phoned her multiple times since January 2021 to promote a rewards card that she could earn under the terms of her existing health insurance plan, except that she wasn't a UHC policyholder. Most times, UHC left Johnson a prerecorded voice message. On at least one occasion, she answered the call and told the insurer it was calling the wrong number and she had no business with UHC, it said. Johnson “suffered actual harm” due to UHC’s calls and artificial or prerecorded voice messages, suffering invasion of privacy, intrusion into her life and a “private nuisance,” and because she was forced to spend time trying to determine how to get the calls to stop, it said.