FCC's ACP Needs Better Performance Metrics, Outreach: GAO
GAO recommends several improvements to performance metrics, outreach efforts and fraud prevention efforts for the FCC's affordable connectivity program. GAO said Wednesday that ACP goals and measures "lack specificity and clearly defined targets, raising questions about how effective these goals…
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and measures will be at helping FCC gauge the program's achievements and identify improvements." It said translations of ACP outreach materials varied in quality. GAO said the commission did a fraud risk assessment, but it hasn't developed an anti-fraud strategy to address identified risks or a process to do such risk assessments regularly. The GAO's nine recommendations include revising the language translation process through incorporating revision and quality assurance steps and the Office of the Managing Director developing and implementing a process for regular fraud risk assessments. The FCC didn't comment.