Google Cloud AI to Power Wells Fargo Virtual Banking Assistant
Wells Fargo tapped Google Cloud AI for a virtual assistant designed to improve the banking experience, the company said Monday. The assistant, named Fargo, will roll out to customers in coming months, it said, saying 65% of millennials and Generation…
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Z survey respondents said they prefer to use a virtual assistant for customer service vs. having to wait for a customer service representative on the phone. Customers will be able to turn debit cards on and off, check credit limits, search for transactions and get financial tips using the digital assistant, the company said. If Fargo can’t address a question, it will connect the customer to a live agent, it said.