Contact Center Service Market to Reach $16B by 2027: Juniper
Global contact center-as-a-service market [CCaaS] revenue will reach $15.6 billion by 2027, up from $4.9 billion this year, said a Monday Juniper Research report. Growth drivers will be services offered within subscription-based analytics, AI-enabled chatbots and personalized video solutions, said…
Sign up for a free preview to unlock the rest of this article
Export Compliance Daily combines U.S. export control news, foreign border import regulation and policy developments into a single daily information service that reliably informs its trade professional readers about important current issues affecting their operations.
the research firm. Cloud-based CCaaS solutions provide the services required to run contact centers over multiple inbound and outbound communication channels.