Best Buy Rolls Out Samsung Smartphone Repair to 250 More Stores
Best Buy is expanding Samsung Authorized Service and Repair to over 250 stores, it said Thursday. It launched the in-store service for certain Galaxy smartphones in select stores in October. With the expansion, customers will have access to in-person support…
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for nearly all Samsung smartphones, including the Galaxy S and Note devices, plus Galaxy Z foldable phones. The service is available regardless of where customers bought their phone, Best Buy said. Most repairs, including cracked screens, battery issues and back glass replacement, can be completed the same day in the store, “if all necessary parts are in stock and the device is not extensively damaged,” said the fine print. Some repairs may require a longer mail-in exchange process, it said. Best Buy’s Geek Squad agents have been Samsung-certified on special training for Samsung device service “and will only use Samsung-authorized parts during the repair,” Best Buy said. A price calculator on Bestbuy.com helps customers determine service costs. Best Buy Totaltech members get 20% off repairs. Customers with a Samsung Care+ protection plan should contact Samsung directly for service, the retailer said.