Cable Modem Policies Violate TVPA, Says Consumer Reports
Cable ISPs dissuading consumers from using their own equipment such as modems, often by not troubleshooting subscribers' service disruptions when those modems are used, results in a de facto requirement that consumers rent equipment they would prefer to own, Consumer…
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Reports (CR) said in docket 21-501 Tuesday. Reply comments were due Monday on Television Viewer Protection Act implementation. The cable industry said results of TVPA implementation were mixed (see 2202040055). CR said the FCC should investigate such modem rental tactics. It said the law's requirement that providers inform customers of the total price with all fees included "is a step towards greater transparency," and helps people understand the service's true cost rather than advertised rates, which often don't include taxes, surcharges and fees. Nexstar disputed ACA Connects claims that it and the National Cable TV Cooperative didn't reach terms on a retransmission consent agreement because the broadcaster wanted to limit the size of NCTC members participating in any agreement. ACA didn't comment.