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Firms That Shun Hybrid Work Will ‘Struggle’ for Talent: Steelcase CEO

Office furniture manufacturer Steelcase abandoned previous expectations that customers were planning to return employees to the physical office “immediately after Labor Day,” said CEO Jim Keane on a call Thursday for fiscal Q2 ended Aug. 27. COVID-19 vaccination rates “plateaued"…

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over the summer, and the delta variant began spreading across the U.S., causing many companies “to delay their plans,” he said. Steelcase has “more confidence now about how the workplace of the future will take shape,” said Keane. “While there are extremes at either end, the mainstream perspective is the office will remain the primary place for work because of the informal interactions critical to productivity, innovation and culture.” Most companies will offer employees a “hybrid work experience,” with occasional remote work, he said. Employers that don’t embrace a hybrid-work model “will struggle to compete for talent,” he said.