Akamai Reviewing ‘Updates’ to Prevent More Outages: CEO
Akamai had “de minimis” financial impact from the two service disruptions in as many months that cost some customers their connectivity (see 2107300039), said CEO Tom Leighton on a Q2 call Tuesday. “We lost, at the peak, about 2% of…
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our traffic for up to one hour,” he said. “We care a lot about reliability at Akamai. It is core to everything we want to do, and we've put a ton of effort into making our solutions be reliable over the last 10-plus years.” Akamai had a “disastrous” outcome in 2004 when “we actually took the entire platform down for about an hour,” said Leighton. “That didn't happen in this case, but we did hurt hundreds of our customers, and we deeply regret that.” In both the recent outages, an update “caused a problem,” he said: “We are taking a fresh look at how we release updates to make sure that something like this won't happen again.”