Verizon Defends EBB Practices, Says Upselling Claims 'Unfounded'
Verizon defended its emergency broadband benefit program offerings, in a letter posted Monday in docket 20-445 at the FCC. Claims that Verizon was selling higher-priced plans to subscribers were "unfounded," the company said (see 2105200058). Verizon said it "significantly expanded"…
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its EBB offerings, and customers can switch back to their existing plan if they contact Verizon "within 14 days of moving to a Mix & Match plan."