Commenters Disagree on Robocall Violation Tip Portal NPRM
Establish a new information portal for reporting suspected illegal robocalls, USTelecom commented Tuesday in FCC docket 20-374 (see 2012080065). The portal should be "distinct from the existing informal complaint process for consumers, and should instead be available principally for private…
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organizations and others that intend to report broader patterns of suspected" violations, USTelecom said. It should be voluntary and monitored to ensure consumer complaints don't inadvertently appear, and it should direct consumers to the Consumer and Governmental Affairs Bureau instead, CTIA said. Twilio disagreed: Two portals would be "likely to create confusion and could lead to duplicative reporting." Commenters agreed private entities should work with the Traceback Consortium before submitting information through the portal. Safe Credit Union asked for clarification on the "escalation and reporting process to a business or service provider when reviewing information submitted by private entities."