27% of Retailers Think BOPIS Will Exceed In-Store Sales This Year
Most brick-and-mortar store managers think use of curbside pickup will expand in 2021, but 38% predict “store to door” delivery protocols will increase, Ultimate Kronos Group found. The human resources company canvassed 300 U.S. store managers Dec. 9-25, finding 79%…
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predict in-store COVID-19 health and safety restrictions will begin to ease up this year. And 35% think policies on social distancing, occupancy limits and mask requirements could “begin to lighten” as early as the first half. A quarter think changes in consumer shopping behaviors due to the pandemic will be “relatively permanent.” Only 27% think buy online, pick up in store transactions, including curbside pickup, will exceed in-store sales this year.