FCC Urged to Convene Experts on 988 Geolocation Technical, Privacy Issues
Including an automatic dispatchable location to be conveyed with calls to the 988 suicide prevention hotline is seen raising technical and privacy concerns (see 2012220022), so some telecom interests urged the FCC to get interested parties together to reach consensus,…
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in replies posted Tuesday in docket 18-336. USTelecom said the FCC's report to Congress about geolocation feasibility should include a recommendation for more study "in a proper forum by a field of experts from the public safety, voice service provider, and mental health communities." NCTA said the FCC should create an industry forum to tackle these issues and try to get consensus on operational requirements of Lifeline call centers and how to best design a location information solution for 988 calls. CTIA said the FCC should gather stakeholders to evaluate and provide specific recommendations. Vibrant Emotional Health, which administers the Lifeline call center network, said Lifeline counselors will need to access caller location information "only in rare but urgent circumstances" and Lifeline policy is to access location information only in "imminent risk situations."