FCC Releases Best Practices for Caller Authentication
The FCC Wireline Bureau released best practices Tuesday as carriers implement caller authentication frameworks designed to curb unwanted robocalls. “Best practices must be tailored to specific calling scenarios and functional relationships among service providers and their discrete Customer classes,” the…
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report said: “As the industry’s technical working groups advance new robocall mitigation techniques, and if bad actors find ways to subvert current mitigation techniques, best practices must continue to evolve.” Best practice topics include “vetting caller identity” and attestation levels for secure telephone identity revisited (Stir) and signature-based handling of asserted information using tokens (Shaken). The bureau “sought to avoid best practice recommendations that were overly prescriptive because narrowly tailored recommendations could be inapt for certain types of services,” the report said.