NTCA Members Report Increase in Fiber Connectivity, Pandemic Concerns
The average percentage of customers served by fiber to the home reached 69.9% in 2020, up 28.6 points from 2016, NTCA reported Thursday in its 2020 broadband/internet availability survey. Downstream broadband speeds for 45.1% of customers reached 1 Gbps or…
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higher, nearly doubled from 2018, and the number of respondents' customers subscribing to speeds of 25 Mbps or higher jumped nearly 14 points from 2019 to 63.9%. NTCA members reported supply chain concerns about the COVID-19 pandemic, with 27.7% of respondents citing fiber order fulfillment delays, and 42.7% reported an increase of 1%-10% of customers failing to pay voice or broadband bills since March.