Frontier Settles Minnesota AG's Billing Probe
Frontier Communications settled with Minnesota Attorney General Keith Ellison (D) to resolve three investigations of allegedly deceptive, misleading and fraudulent internet billing and sales practices, the AG said Monday. The telco agreed to spend at least $10 million over four…
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years to improve its network and pay $750,000 in restitution to customers. It agreed to fully disclose internet prices to new customers before they take service and let many current customers cancel service without penalty. “For too many Minnesotans, Frontier broke its promises,” said Ellison, who began investigating in 2018 after getting complaints from customers. The AG alleged Frontier overcharged customers by billing them more than they were quoted, failing to disclose fees and surcharges in sale presentations and ads, and billing customers for services not delivered. The carrier “is pleased to have this matter resolved," a spokesperson emailed. The Public Utilities Commission cleared a separate state probe in October (see 1910170052). The carrier paid Washington state $900,000 earlier this month to end a probe (see 2007080039). States are looking into the company’s bankruptcy (see 2007140042).