Red Rock Estimates 80% of Customers Will Return Quickly to Vegas, Says CEO
There are “definitely unknowns” about Las Vegas' future, post-pandemic, said Red Rock Resorts CEO Frank Fertitta on a Q1 call Tuesday evening. The hotel-casino owner expects the COVID-19 safeguards all hotels and casinos will put in place “definitely will have…
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friction in terms of the customer experience,” he said. The company canvassed customers, “and I can tell you that about 80% of them were very positive about returning to visit our properties within two weeks of reopening,” he said. “But we also learned that they're very concerned about safety and health.” Red Rock is having all employees tested for COVID-19 and is installing thermal cameras at all entrances, he said. “As we get more testing and information, we'll see that the disease is under control, and slowly but surely, be able to return to a normal operating environment.” Red Rock casinos will reopen with 50% “capacity constraints” in their slots operations, the company’s biggest “profit generator,” he said. “For the most part on slot machines, you typically have people social distancing anyway.” Table games will be “a little bit more challenged,” he said. Having 50% capacity limits in restaurants and bars also “is not going to be helpful,” he said.