NENA: 911 Centers Report More Domestic Violence Calls, Staff Shortages

Domestic violence calls to 911 continue to rise amid the coronavirus even though more public safety answering points report lower call volume overall, the National Emergency Number Association reported Monday. NENA polled about 500 emergency number professionals. Nearly half said dispatches increased for domestic violence incidents; more than 40% said dispatches about disturbed persons rose. About 75% reported decreasing 911 call volume over the past three weeks, compared with half in a NENA report last month (see 2004130032). About 39% said their PSAP had quarantined or sent home employees due to either COVID-19 symptoms or a positive test.