AT&T Wireless Shutting 40% of Stores; Boost Mobile Ups Customer Data
AT&T began closing 40% of company-owned retail stores Wednesday in response to COVID-19, blogged AT&T Communications CEO Jeff McElfresh. Closures will continue as the carrier concentrates resources on select stores to meet the immediate service needs of customers, including first…
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responders and healthcare providers. The carrier cut back store hours to 11 a.m.-7 p.m. local time and is closing all stores on Sundays. It cut back call center capacity due to leave accommodations for employees with children in schools that have closed or who are at a higher risk for contracting COVID-19. The company implemented interactive voice response messaging encouraging self-help tools at att.com. Field technicians will prioritize repair and service for existing customers, followed by broadband installations for healthcare providers, it said. Boost Mobile announced Thursday customers will automatically receive free international calling rates from the U.S. to Level 3 countries defined by the Centers for Disease Control and Prevention -- and then waive reconnection fees -- through April 30. Customers on an unlimited data plan get 20 additional GB of mobile hot spot access on their plans, and tiered plans get 20 more GB free. Earlier this week, Sprint said it's closing stores (see 2003170051), as did other telecoms. AT&T said Thursday its consumer home internet wireline and fixed wireless broadband customers can use unlimited internet data. It will continue to offer internet access for qualifying limited income households at $10 monthly and expanded eligibility to the Access program to households participating in the National School Lunch Program and Head Start. It's offering customers new to Access two months free.