USAC Learned From Lifeline NV Missteps, VP Tells State Regulators
Universal Service Administrative Co. sees “good momentum” on the Lifeline national verifier, after a rocky start that state regulators criticized last year, USAC Vice President-Lifeline Michelle Garber told NARUC. The Telecom Committee where she spoke cleared a proposed resolution later…
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Tuesday seeking accurate broadband maps and an unserved focus for the FCC’s forthcoming 5G fund. The committee agreed to an amendment deleting a phrase prescribing the mechanism the FCC should use to ensure maps are accurate, as expected. Both votes were unanimous. The resolution needs NARUC board OK. One year ago, state commissioners grilled USAC officials on high rates of users failing the automated check due to the NV not accessing all databases relevant to determining eligibility. “It was tough,” Garber said now. “There were a lot of things we were saying were coming, but it was hard to see them coming, like a carrier” application programming interface or connection to the Centers for Medicare & Medicaid Services database, she said. “There wasn’t enough communication and transparency.” A "lot changed in the past year,” Garber said. “When we said we wanted to get better, people trusted us and engaged with us to help us do that.” South Dakota Commissioner Chris Nelson, who accused USAC last year of a "bait and switch," this time thanked the administrator for its cooperation. His state's databases remain unconnected, but it's the fault of South Dakota agencies, he said.