Grant Banks Permission to Send Opt-Out Clarification Text Messages, FCC Advised
Banks asked the FCC to grant Capital One a declaratory ruling that financial institutions getting an "opt-out" request from the recipient of an autodialed text message can follow up asking whether the request applies to all informational texts or a…
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particular type. Comments posted through Tuesday in docket 18-152. The American Bankers Association said "banks often confront ambiguous expressions of intent to revoke consent," and customers could "face real harm" if they don't receive fraud alerts or data breach notifications. Consumers may partially revoke consent, the National Consumer Law Center said. The National Association of Federally-Insured Credit Unions supports "a reasonable, uniform opt-out method." Clarify the opt-out confirmation issue for all legitimate businesses, said the Association of Credit and Collection Professionals.