Export Compliance Daily is a service of Warren Communications News.

Convo, ZVRS Spar Over Product Giveaways for Home TRS

Telecom relay services (TRS) equipment providers sparred over ZVRS/Purple Communications attempts to give Convo video relay service (VRS) customers incentives to port to the ZVRS/Purple home VRS product, posted Tuesday in FCC docket 03-123. ZVRS included an email from a…

Sign up for a free preview to unlock the rest of this article

Export Compliance Daily combines U.S. export control news, foreign border import regulation and policy developments into a single daily information service that reliably informs its trade professional readers about important current issues affecting their operations.

Consumer and Governmental Affairs Bureau official directing the company to file, memorializing emails where Convo asks for clarification of whether giveaways of TRS equipment is permissible. ZVRS warned Convo its practice of "misinforming the community through several mediums that ZVRS and Purple's Complete Home Package offering is a violation of FCC rules and policies" was tortuous interference with its customer relationships. Convo accused ZVRS/Purple of spending millions of dollars "solely to buy market share by incenting other VRS providers' customers to port them through free expensive consumer electronics that ultimately will be paid by the Telecommunications Relay Service Fund." Convo said the giveaways "are not compliant with FCC rules regarding impermissible financial incentives" and could undermine TRS Fund long-term health.