Minnesota PUC to Vote Next Week on Frontier Probe Settlement
The Minnesota Public Utilities Commission plans to vote Oct. 17 on the state’s settlement with Frontier Communications to resolve a service-quality probe in docket 18-122 (see 1906260009), said an agenda for the 9:30 a.m. CDT meeting posted Friday. The Aug.…
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2 proposed settlement includes a process by which Frontier will offer customer remedies for past problems, what it will do to improve future service quality, customer service and billing practices, and ongoing service-quality performance metrics. Also Friday, the West Virginia Public Service Commission required Frontier in docket 18-0291-T-P to update staff on a focused management audit (see 1907260045), including by submitting a revised contract with the auditor. The final report is due Feb. 14, with Frontier required to respond by March 16.