CAC Suggestions to FCC Detail Many Ways Stakeholders Can Inform on Call Blocking
Industry and others should take many steps to ensure phone customers are aware of call blocking options, an FCC advisory panel recommended. At Monday's Consumer Advisory Committee meeting, CAC members unanimously approved the recommendations to the commission (see 1909160019). Text…
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was released Wednesday in docket 17-59. People should get "blocked call information where consumers customarily view information about the call-blocking and labeling service," such as in wireless and wireline customers' online account information, the proposal said. "Consumers should have options to manage robocall blocking preferences, such as through a customer portal, in-store, by phone, or other choices." Customer service personnel should be trained to help, the committee said. "Providers should maintain a webpage that includes information about opt-out blocking and labeling tools, clearly explaining to consumers the robocall-related services provided, which calls are blocked, and how to opt in and out. The service should be provided at no additional line-item charge." Don't forget traditional wireline service, CAC suggested. "Explore potential means to protect legacy copper line customers from illegal robocalls," it asked of telcos. "The FCC should continue to directly collaborate with consumer advocacy groups and industry to educate consumers on the options for and risks of various methods of combatting robocalls." Stakeholders should together consider "public service ad campaigns, possibly including a celebrity spokesperson, to educate and alert consumers to the efforts of government and industry to tackle the robocall epidemic, and to educate and alert consumers to the robocall-blocking options," the group said. The agency seeks default call blocking services to be free, an agency spokesperson confirmed. FCC representatives wouldn't say whether CAC wants the same. “NCTA voted in favor of the recommendation" by CAC, emailed a spokesperson for the association. "We appreciate all the hard work of the ... committee in developing it.” The Competitive Carriers Association, amid its conference in Providence, Rhode Island (see 1909180061), declined to comment. America's Communications Association backed the declaratory ruling allowing "robocall blocking, including popular third-party robocall blocking tools, on an opt-out basis," an ACA spokesperson emailed. It hopes "CAC’s recommendations will provide helpful guidance to voice providers in deploying opt-out call blocking that protects their customers from the torrent of unwanted and illegal robocalls.” Incompas declined to comment, while USTelecom said it didn't have a comment right away.