FCC-Proposed Robocall Rules Need Tweaks, Many Say
Wireless carriers supported broad implementation of Shaken/Stir and said a safe harbor, based on the use of reasonable analytics, is critical. Companies concerned about reaching customers urged the FCC to build in safeguards that make sure only illegal and unwanted…
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calls don’t get through. Some comments closely tracked concerns raised at the FCC’s recent summit on secure handling of asserted information using tokens (Shaken) and secure telephone identity revisited (Stir) (see 1907110023). Comments were due Wednesday in docket 17-59. Mandate providers don’t block calls “until the SHAKEN/STIR framework has been fully implemented,” filed healthcare providers, pharmacies, electric utilities, grocers, retailers and banks and other financial services providers. Then, “permit Providers to block only calls that have not been properly authenticated under the framework or those that have been authenticated, but where the Provider has concluded with a high degree of certainty that the call was placed illegally." CTIA commented, “A properly tailored safe harbor will help calling parties deliver the calls consumers want and will help voice service providers meaningfully reduce the number of illegal and unwanted calls.” If not all providers implement Shaken/Stir, Verizon said the agency should require them to do so.