Businesses See AI as Priority, but Strategies Slow to Take Hold, Says IDC
Half of global organizations surveyed by IDC consider artificial intelligence a priority, and two-thirds are emphasizing an “AI First” culture, said the research firm Monday, but only a fourth have developed an enterprise-wide AI strategy. Organizations that embrace AI will…
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“drive better customer engagements and have accelerated rates of innovation, higher competitiveness, higher margins, and productive employees,” said analyst Ritu Jyoti. Drivers for AI adoption included improved productivity, business agility, customer satisfaction via automation and faster time to market; inhibitors were cost, lack of skilled personnel and bias in the data, IDC said. Most organizations experienced some failures in their AI projects, with a quarter reporting up to a 50 percent failure rate; lack of skilled staff and unrealistic expectations were given as top reasons for failure.