ITTA Seeks to Secure Employees' Personal Information From USAC Lifeline Database
Employees from ITTA members and other carriers that don't offer sales incentives to enroll Lifeline customers should be exempt from registering their own personally identifiable information (PII) as Universal Service Administrative Co. develops a Lifeline representative accountability database (RAD), the…
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group told the FCC, posted Friday in docket 17-287. Executives from ITTA and its member companies met Tuesday with Wireline Bureau officials to get clarification on who will be required to register. The RAD is part of a national verifier program to ensure beneficiaries are qualified (see 1903080016). ITTA noted the vast majority of abuses in the Lifeline program involve sales agents not employed by member companies. If USAC determines carrier employees must register with the RAD, the association said, registration information should be limited to name, employee status and business-related contact information rather than birth dates or social security numbers. ITTA called it an "undue risk" to require PII "when massive data breaches are a near daily occurrence." On the Lifeline consumer side, beginning last Thursday, any changes in information for the qualifying person requires service providers to de-enroll the consumer, make edits to the enrollment information, and reapply for benefits using the new information, USAC said.