Take Narrow View of 'Stop Calling' Directive From Consumers, CGB Asked
Not all automated technology, such as ability to upload a list of customer numbers that are called with human intervention and with live agents ready, should be considered an automatic telephone dialing system (ATDS) under the Telephone Consumer Protection Act,…
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representatives of mortgage servicing company Mr. Cooper told FCC Consumer and Governmental Affairs Bureau Chief Patrick Webre, per a docket 02-278 posting Tuesday. It pushed for a read of TCPA that has ATDS including dialers that randomly or sequentially generate and dial numbers or any system that dials automatically from a list without human intervention. It said its proposed definition of dialing automatically would mean legitimate businesses can still use such technology but have enough staffing to field all calls. The company said the FCC should clarify that when one has clear channels for consumers to indicate how they want to be contacted, consumer failure to use those channels doesn't mean revocation of consent.