CenturyLink Should Help With 911 Problems No Matter Why, Say Minnesota Agencies
CenturyLink has a role in 911 delivery issues even when the problem isn’t in the carrier’s dedicated network provided by West Safety Services, said the Minnesota Commerce and Public Safety departments. The agencies disagreed Wednesday with CenturyLink's saying in docket…
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18-542 that a Public Utilities Commission probe into an Aug. 1 outage should focus on 911 and not address separate network issues separate. CenturyLink agreed to be 911 system coordinator in Minnesota, the departments said. “The Agencies are not suggesting that CenturyLink’s task is to ensure that problems never occur, only that CenturyLink agree to assist the public safety agencies in working toward the goal of eliminating failed 9-1-1 calls, no matter the cause.” The investigation’s purpose is to ensure a responsive 911 system, they said. “If a call does not reach the [public safety answering point] or cannot deliver necessary information, then that uncompleted call constitutes a public safety failure, and every effort must be made by the providers of the network and providers of the public safety services to ensure that calls never fail for any reason.” When 911 fails, communication to all parties involved in emergency call delivery and to the public “must be prompt, regular, and as complete as possible,” they said.