Eero CEO Touts Product Integration Benefits, Respect for Privacy After Amazon Buy
After the ink dried on Amazon's eero purchase, eero CEO Nick Weaver pushed the companies' attention to product integration and “customer trust." In a Tuesday blog post, Weaver said Amazon’s financial muscle will allow it to improve products via more…
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frequent software updates, launch new products and services, and expand globally. The companies have begun building customer experiences together such as Amazon’s WiFi Simple Setup, he said. Soon, when customers who own both an eero system and an Echo smart speaker set up connected devices bought on Amazon, the devices will look automatically for the eero network and use encrypted credentials to connect, he said: “Gone will be the days of manually setting up each smart product we bring into our homes.” Convenience doesn’t matter “if you don’t feel safe using our products and services,” said Weaver, “so we want to reaffirm our commitment to your privacy head-on.” Guiding principles shared with Amazon, he said, are: customers have a right to privacy, to know what data is being collected in “easy to understand terms” and have control over their data. Eero collects network diagnostic information only to improve the performance, stability, and reliability of its products and services and for customer support, he said. To mark the occasion, Amazon offered customers a $100 discount on eero home Wi-Fi systems through 11:59 PDT Tuesday.