Convenience 'Doesn’t Matter' if Privacy in Doubt, Eero CEO Blogs; It, Amazon Agree on Principles
"All the convenience in the world doesn’t matter if you don’t feel safe using our products and services,” said eero smart home mesh network provider CEO Nick Weaver, reaffirming its "commitment to your privacy head-on.” Guiding principles shared with Amazon,…
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which bought eero, are that customers have a right to privacy, to know what data is being collected in “easy to understand terms” and to have control over their data, he blogged Tuesday. Eero collects network diagnostic information only to improve the performance, stability, and reliability of its products and services and for customer support, he said. The companies have begun building customer experiences together, such as Amazon’s WiFi Simple Setup, he said. Soon, when customers who own both an eero system and an Echo smart speaker set up connected devices bought on Amazon, the devices will look automatically for the eero network and use encrypted credentials to connect, he said: “Gone will be the days of manually setting up each smart product we bring into our homes.”