Retail to Lead 2019 AI Spending; $6 Billion Tabbed for Agents, Advisers, Says IDC
Industries will spend $35.8 million on artificial intelligence this year, up 44 percent from a year ago, jumping to $79.2 billion in 2022, IDC forecast Monday. Retail will lead AI investment in 2019, allocating $5.9 billion to automated customer service…
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agents, expert shopping advisers and product recommendations, it said. Banking is expected to spend $5.6 billion on AI, including automated threat intelligence, prevention systems, fraud analysis and investigation systems. AI uses that will get the most 2019 investment are automated customer service agents ($4.5 billion worldwide), sales process recommendation and automation ($2.7 billion), and automated threat intelligence and prevention systems ($2.7 billion), said analyst Marianne Daquila.