Nuance Says It Improved Conversational Chatbot Experience Via Machine Learning
Nuance bowed technology that uses machine learning and artificial intelligence to improve the conversational intelligence of virtual assistants and chatbots, the company announced at its Customer Experience Summit Tuesday. Project Pathfinder reads chat logs and transcripts of conversations between agents…
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and customers in contact centers and automatically builds dialogue models used to create and support two-way conversations between virtual agents and consumers, it said. The technology is expected to be generally available by summer.