Vermont Sends Consolidated First Info Request in Service-Quality Probe
Vermont asked Consolidated Communications to produce information by Feb. 1 about customer trouble reports for the Public Utility Commission’s service-quality probe (see 1811070032). The Department of Public Service issued its first data request in case 18-3231-PET Friday. DPS asked for…
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customer trouble tickets and information about how the company responded, plus how the company deals with outages and other issues in customer service tickets and what upgrades Consolidated made to the former FairPoint network.