CSDVRS, Purple Ask FCC to Waive 3-Year CA Experience Rule for VRS Home Pilot
CSDVRS (ZVRS) and Purple Communications asked the FCC to waive a rule requiring communications assistants handling calls through an at-home video relay service pilot program to have a least three years of CA experience at a call center. It's "artificially…
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restricting the already short supply of qualified interpreters to those who have already worked in, and live in close proximity to, call centers for three years, discriminating against many qualified interpreters," said their petition posted Wednesday in docket 10-51. "VRS call volumes outpace the pool of qualified interpreters that live near call centers."