ZVRS Gets Waiver of Call Center Notice Rule in TRS Compensation Fight
ZVRS, parent of CSDVRS and Purple Communications, can be compensated for video relay service calls handled at a ZVRS call center that moved in June under limited waivers, the FCC Consumer and Governmental Affairs Bureau ordered in docket 10-51, said…
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Friday's Daily Digest. CGB said ZVRS notified the FCC about the move but didn't give the telecom relay service fund administrator 30 days' advance notice and the administrator withheld compensation for all calls processed by that call center. The amount of withheld funds was redacted. The bureau said the requested retroactive waiver of the call center notice rule (see 1807300022) was warranted because ZVRS partially complied and took prompt steps to fix the problem: "Denial of so large a payment ... would be disproportionate to the gravity of the violation."