IP CTS Providers Stress Importance of Standards
IP caption telephone service providers told the FCC that industry needs “meaningful minimum standards” for measuring new approaches to providing IP CTS captions, including fully automated speech recognition. “Failure to deliver, at a minimum, an experience comparable to that provided…
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by legacy IP CTS technology is not acceptable,” the providers said in docket 13-24 Tuesday: Metrics and minimum performance standards for all providers, regardless of technology creating captions, will help improve quality. CaptionCall, ClearCaptions, Hamilton Relay, Mezmo and Sprint signed the recommendations. They stressed the importance of defining IP CTS, creating testing and performance procedures and establishing performance standards. “Failure to address these three areas together could lead to unintended consequences,” the providers said. “For example, what does the establishment of an accuracy requirement of 88 percent mean in the absence of established testing criteria? Without prescribed testing procedures, a testing method can be created which yields any percentage that is desired.”