Consumers Union Urges Further FCC Slamming/Cramming Actions
Consumers Union wants more actions in an FCC draft to curb slamming and cramming. The draft order to be voted on by commissioners June 7 (see 1805170060) "takes several important steps to prevent fraud, particularly by codifying rules banning cramming…
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and material misrepresentations in sales calls," said a CU filing posted Thursday in docket 17-169. "But we are disappointed that the [draft] does not take more comprehensive steps to address these abuses." It asked to "clarify that the new rules apply to all voice service providers, including VoIP and wireless." Require "phone companies to record sales calls involving a carrier switch, and to freeze phone service by default," it recommended. "At minimum, require phone companies to prohibit certain types of third-party charges, and offer wireless consumers the [free] option to block all third-party charges."