Birch Slamming Complaints Resolved After Provider 'Responded Fully' and Acted, FCC Says
The FCC said slamming complaints against Birch Communications have been resolved after the provider "responded fully" and took action. The commission said it received 17 complaints in 2015 and 2016 alleging Birch changed consumers' preferred telecom service providers without obtaining…
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authorization and verification in violation of agency rules. "We notified Birch of the complaints and Birch responded," said a Consumer and Governmental Affairs Bureau order Tuesday. "Birch has fully absolved Complainants of all charges assessed by Birch in a manner consistent with the Commission’s liability rules."