CBP Should Measure Performance of Private Partnership Programs, GAO Says
CBP should develop an "evaluation plan" as it prepares to expand its Reimbursable Services and Donations Acceptance programs, the Government Accountability Office said in a March 15 report. "Given CBP’s officer hiring and retention challenges and its finite resources for…
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addressing infrastructure needs at [ports of entry] POEs, CBP’s ability to monitor and evaluate the implementation of its public-private partnership programs is essential to ensuring that CBP leaders have the information that they need to make program decisions and identify and respond to challenges as the programs expand," GAO said. CBP concurred with the recommendation and said it would devise a plan to assess performance of the programs.