Nearly Half the CIOs Canvassed in Gartner Survey Have Plans to Deploy AI
Though “meaningful” artificial intelligence deployments are just beginning, nearly half the chief information officers surveyed by Gartner “have developed plans to do so,” the researcher reported Tuesday. "Despite huge levels of interest in AI technologies, current implementations remain at quite…
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low levels," said Gartner. "However, there is potential for strong growth as CIOs begin piloting AI programs through a combination of buy, build and outsource efforts." Early adopters “are facing many obstacles to the progress of AI in their organizations,” said the report. It cautioned CIOs against falling into the “trap” of seeking hard financial gains through AI deployments. "In general, it’s best to start AI projects with a small scope and aim for 'soft' outcomes, such as process improvements, customer satisfaction or financial benchmarking," said the report: “Expect AI projects to produce, at best, lessons that will help with subsequent, larger experiments, pilots and implementations. In some organizations, a financial target will be a requirement to start the project.”