AI Will Create More Jobs by 2020 Than It Eliminates, Says Gartner Report
Artificial intelligence by 2020 will create more jobs than it eliminates, Gartner reported Wednesday. It forecasts that in 2020, AI-related job creation “will cross into positive territory,” reaching 2 million “net-new” jobs five years later. “Many significant innovations in the…
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past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation,” and AI likely will be no different, said Gartner. It dismissed “calamitous warnings of job losses” as those that confuse AI with automation. By 2022, one in five workers “engaged in mostly non-routine tasks will rely on AI to do a job,” it said. Leveraging technologies such as AI and robotics, “retailers will use intelligent process automation to identify, optimize and automate labor-intensive and repetitive activities that are currently performed by humans, reducing labor costs through efficiency from headquarters to distribution centers and stores,” it said. Many retailers already are “expanding technology use” to improve the point-of-sale experience, it said.