Rolka Loube Recon Petition Asks FCC to Revise VRS Skills-Based Routing Trial Date, Rates
Rolka Loube Associates asked the FCC to reconsider the start date and rates for video relay service trials of skills-based call routing for legal, medical and technical support. The Telecom Relay Service fund administrator noted trials were authorized March 23…
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(see 1703230055) and providers were required to announce by June 1 whether they would participate, but the commission didn't set new VRS rates until July 6 (see 1707060062). No providers have enrolled, "presumably because they did not yet know what the compensation rate would be," said a Rolka Loube recon petition Thursday in docket 10-51 on behalf of the Interstate TRS Advisory Council. The council "is deeply concerned that the standard compensation rates for skills-based routing of calls are insufficient to cover the VRS providers’ costs," the filing said. The council "is concerned that the trial will never launch" unless the FCC allows providers "to receive a compensable rate" for offering "more sophisticated services."