FCC Reminds States, TRS Providers to Submit Consumer Complaint Summaries
States and interstate telecom relay service providers must submit annual consumer complaint log summaries to the FCC, the Consumer & Governmental Affairs Bureau reminded in a Thursday public notice in docket 03-123. Summaries cover June 1, 2016, to May 31.…
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They help inform the FCC of possible service quality issues and whether TRS providers are appropriately addressing complaints, and show states how other states are resolving complaints, the bureau said.